Privacy Policy

Introduction

Welcome to Lynahost’s Privacy Policy. This policy explains how we collect, use, disclose, and protect your personal information when you use our web hosting services. By using our services, you agree to the terms of this Privacy Policy. If you do not agree with any part of this policy, please discontinue your use of our services.

1. Information We Collect

We collect various types of information to provide and improve our services, including:

• Personal Information: Information such as your name, email address, and contact details collected during account registration, support interactions, or through WHMCS, contact forms, and live chat systems.
• Payment Information: Billing details, payment methods, and transaction history collected for processing payments.
• Usage Data: Information about how you use our services, including IP addresses, browser types, and pages visited.
• Technical Data: Information related to server performance, error logs, and system diagnostics.

2. How We Use Your Information

We use the information we collect to:

• Provide, maintain, and improve our services.
• Process transactions and manage billing.
• Send notifications and updates about our services.
• Respond to customer support requests and inquiries via WHMCS, contact forms, or live chat.
• Monitor and analyze usage to enhance service performance and security.
• Comply with legal obligations and enforce our terms.

3. How We Share Your Information

We may share your information in the following circumstances:

• Service Providers: Third-party vendors who assist with payment processing, data analysis, and other services necessary for our operations.
• Legal Requirements: When required by law or to respond to legal requests, including subpoenas or court orders.
• Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
• Affiliates: With our affiliates, in which case they will follow practices that are consistent with this Privacy Policy.

4. Security of Your Information

We implement industry-standard security measures to protect your information from unauthorized access, use, or disclosure. These measures include:

• SSL encryption for data transmission.
• Regular security audits and vulnerability assessments.
• Access controls and authentication procedures.

While we strive to protect your information, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.

5. Cookie Consent and Tracking

We use cookies and similar tracking technologies to enhance your experience, including monitoring the use of live chat services and tracking website usage. We may use cookies for:

• Session management and maintaining login sessions in WHMCS.
• Tracking interactions with live chat features to improve support services.
• Website analytics to understand how users interact with our website.

By using our website and services, you consent to the use of cookies. You can manage or disable cookies through your browser settings, although doing so may affect certain functionalities. We comply with the UK GDPR and the ePrivacy Directive, and our website includes a cookie consent mechanism that allows you to accept or reject cookies.

6. Your Choices and Rights

You have certain rights regarding your personal information:

• Access and Correction: You may access and update your personal information by logging into your account or contacting us.
• Opt-Out: You may opt-out of receiving marketing communications by following the instructions in those communications.
• Data Deletion: You can request deletion of your personal information, subject to legal and contractual obligations.

7. International Data Transfers

Your information may be transferred to and processed in countries other than your own, including countries with different data protection laws. By using our services, you consent to the transfer of your information to these locations.

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date. Your continued use of our services after changes to this policy will constitute your acceptance of the revised policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us:

• Email: support@lynahost.com
• Contact Page: Visit our Contact Page for more details.